CommBank App Not Working: How to Fix Common Issues? » GADGET SKOOL

CommBank App Not Working: How to Fix Common Issues?

CommBank App Not Working: In the digital age, mobile banking apps like CommBank play a pivotal role in simplifying our financial transactions. However, the convenience they offer can be hampered when the app encounters issues.

In this troubleshooting guide, we’ll explore common problems users might face with the CommBank app and provide practical solutions to ensure a seamless banking experience.

Disclaimer: The information provided in this guide is based on general practices and may vary depending on specific device configurations.

Also Read: Alinma Bank app not opening solution

What is the CommBank App?

The CommBank app by the Commonwealth Bank of Australia offers a streamlined and personalized mobile banking experience to over 7 million users. With features such as convenient payment options to PayID®, account numbers, and BPAY®, as well as the Tap & Pay functionality for quick transactions, the app provides essential financial management tools like Spend Tracker, Transaction Notifications, Bills & Upcoming payments, Cash Flow View, and Goal Tracker.

Users can manage card settings, including PIN control, report lost or stolen cards, and enhance security by temporarily locking cards. Security features like CallerCheck and NameCheck add an extra layer of protection, and the 24/7 virtual assistant, Ceba, allows for direct communication within the app.

The app also facilitates new account openings for those who are not yet customers, emphasizing accessibility and convenience in the mobile banking landscape.

CommBank App Not Working Solutions:

Common Issues:

Before diving into the troubleshooting steps, let’s identify some common issues that users may encounter:

  • Login issues: Difficulty accessing your account.
  • Payment failures: Transactions not going through successfully.
  • App crashes or freezes: Unexpected interruptions during app usage.
  • Error messages: Messages indicating issues during transactions or account access.

1. Check for Updates

One of the fundamental steps in resolving app issues is ensuring you’re using the latest version of the app. Follow these steps to check for updates:


  • Open the App Store.
  • Go to the “Updates” tab.
  • Find the CommBank app and update it if available.


  • Open the Google Play Store.
  • Tap on “My apps & games.”
  • Locate the CommBank app and update if necessary.

Also Read: STC Pay app not working quick fixes

2. Internet Connection

The CommBank app relies on a stable internet connection. If you’re facing issues, consider these troubleshooting steps:

  • Check Wi-Fi or mobile data connection: Ensure you have a reliable internet connection.
  • Reset network settings: If issues persist, try resetting your network settings.

3. Clear App Cache and Data

Accumulated cache and data can lead to performance issues. Follow these steps to clear app cache and data:


  • Go to “Settings.”
  • Select “General” and then “iPhone Storage.”
  • Find and tap on the CommBank app.
  • Choose “Delete App” to remove the app and its data.


  • Go to “Settings.”
  • Select “Apps” or “Application Manager.”
  • Find and tap on the CommBank app.
  • Choose “Clear Cache” and “Clear Data.”

Also Read: SNB mobile app not working fix

4. Restart Your Device

A simple device restart can resolve temporary glitches. Follow these steps:

  • Turn off your device.
  • Wait for a few seconds.
  • Turn your device back on.

5. Update Operating System

Keeping your device’s operating system up to date is crucial for app compatibility. Follow these steps to update the OS:


  • Go to “Settings.”
  • Select “General” and then “Software Update.”
  • Download and install any available updates.


  • Go to “Settings.”
  • Select “System” and then “Software Update.”
  • Download and install any available updates.

Also Read: Urpay app frequent crashing solution

6. Check for Server Status

Sometimes, app loading issues are related to server problems. Check the CommBank server status:

  • Visit the official CommBank website or contact customer support for server status information.

7. Contact Customer Support

If issues persist, don’t hesitate to contact CommBank’s official customer support team:

  • In-App Support: Utilize the app’s messaging feature to contact customer support directly.
  • Website or Phone: Visit the CommBank website or call the support hotline for assistance.

8. Community Forums and Resources

Explore online forums or community discussions where users share solutions. Additionally, check official resources or FAQ sections on the CommBank website for more guidance.

Also Read:

Frequently Asked Questions(FAQs):

Why am I unable to log in to the CommBank app?

If you’re experiencing login issues, consider the following solutions:

Double-check your login credentials.
Ensure you have a stable internet connection.
Clear the app cache and data.
Update the app to the latest version.

My payments are not going through. What should I do?

If you’re facing payment failures:

Verify that your account has sufficient funds.
Check for any typos in the recipient’s details.
Ensure you have a reliable internet connection.
Update the app and try the transaction again.

How do I fix app crashes or freezes?

To address app crashes or freezes:

Update the app to the latest version.
Clear the app cache and data.
Restart your device.
Check for available device and app updates.

What should I do if I receive error messages during transactions?

If you encounter error messages:

Double-check transaction details for accuracy.
Ensure a stable internet connection.
Verify that you are using the latest app version.
Contact customer support if the issue persists.

Can I use the CommBank app without updating my device’s operating system?

While the app will work without the latest OS update, it’s recommended to update your device regularly for improved app compatibility and security.

How can I check the CommBank server status?

To check the server status:

Visit the official CommBank website.
Contact customer support for real-time server status information.

Is it safe to clear the app cache and data?

Yes, clearing the app cache and data is a standard troubleshooting step. It won’t affect your account information but may improve app performance.

Can I use the CommBank app overseas?

Yes, you can use the CommBank app overseas, but ensure you have an internet connection. Additional charges may apply, so check with CommBank regarding international usage fees.

How often should I check for app updates?

It’s advisable to check for updates regularly. App updates often include bug fixes, security enhancements, and new features, ensuring optimal performance.

Final Words:

In conclusion, addressing CommBank app issues promptly is crucial for a seamless banking experience. By following these troubleshooting steps, you can navigate common problems and get back to managing your finances effortlessly.

Remember to stay informed about latest updates, and reach out to customer support if needed.

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About Chinmay kumar

Diving deep into the digital realm, he's a tech enthusiast with an insatiable curiosity for cutting-edge gadgets and emerging innovations. With a knack for staying ahead of the curve, he immerses himself in the ever-evolving world of technology, constantly scouring the vast expanse of the internet to uncover the latest trends and breakthroughs. As a voracious reader, he devours knowledge, fueling his passion for exploring new frontiers and pushing the boundaries of possibility in the digital age.

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